Guest Service Specialist - Front Desk & VIP Concierge

Waterstoneboca; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health & Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events & more

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Nashville. The role focuses on hospitality, personal recognition of guests, and accurate front desk operations. You will handle check-ins, answer inquiries, and assist with lobby activities in a welcoming environment.

Minimum one year in front desk operations with high school education is expected. A comprehensive benefits package accompanies a full-time position, offering health, life, 401(k) and PTO

Qualifications

• Basic computer skills and proficiency with standard office software.
• Strong verbal and written communication abilities.
• Commitment to delivering outstanding guest service.

Responsibilities

• Greet guests, recognize regulars, and assist with check-in/check-out.
• Answer phones promptly and route questions to the appropriate team.
• Handle cash and banking procedures in a secure, accurate manner.
• Keep the front desk area clean, organized, and inviting.
• Protect guest PII and follow privacy protocols.
• Assist with lobby activation and other duties as assigned.

Skills

Basic computer skills

Effective communication

Guest service mindset

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Nashville. The role focuses on hospitality, personal recognition of guests, and accurate front desk operations. You will handle check-ins, answer inquiries, and assist with lobby activities in a welcoming environment.

Minimum one year in front desk operations with high school education is expected. A comprehensive benefits package accompanies a full-time position, offering health, life, 401(k) and PTO