Guest Service Specialist – Front Desk & Revenue Support

THE HIATUS, CURIO COLLECTION BY HILTON; Clearwater Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off & holidays

401k with Employer Match

DailyPay

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is seeking a Guest Service Representative to welcome guests, assist with check‑in/check‑out, and manage reservations on the Clearwater Beach property. You will handle guest requests, promote services, and ensure accurate billing using the PMS.

The role requires strong communication, customer service skills, and the ability to work across departments. On‑site shifts may include evenings, weekends, and holidays.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service‑recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front‑desk area.
• Follow all guest‑privacy, safety, security, cash‑handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Education

High school diploma

Tools

PMS (property management system)

Job description

LBA Hospitality is seeking a Guest Service Representative to welcome guests, assist with check‑in/check‑out, and manage reservations on the Clearwater Beach property. You will handle guest requests, promote services, and ensure accurate billing using the PMS.

The role requires strong communication, customer service skills, and the ability to work across departments. On‑site shifts may include evenings, weekends, and holidays.