Guest Experience Specialist — Front Desk & Revenue Growth

LBA Hospitality; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative in Florida to manage front-desk activities, respond to guest needs, and process reservations and payments. This role may serve as Manager on Duty when assigned.

You will operate the property-management system, promote hotel services, and assist other departments as needed. Strong communication and dependability are essential; prior guest-relations experience is preferred.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Property-management system

Cash handling

Job description

LBA Hospitality is seeking a Guest Service Representative in Florida to manage front-desk activities, respond to guest needs, and process reservations and payments. This role may serve as Manager on Duty when assigned.

You will operate the property-management system, promote hotel services, and assist other departments as needed. Strong communication and dependability are essential; prior guest-relations experience is preferred.