Guest Experience Specialist (Front Desk & Sales)

LBA Hospitality; Clearwater (FL); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and support hotel revenue with effective selling strategies.

This on-site role in Clearwater, FL may also serve as Manager on Duty when assigned; requires strong communication, problem-solving, and computer skills, with opportunities like DailyPay and hotel discounts.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Greet and register guests, check-in/out while protecting privacy and accommodating requests.
• Manage reservations, room assignments, cancellations, and loyalty-program participation.
• Answer calls and provide accurate information about services, rates, amenities, and local area.
• Use the property-management system to post charges, process payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and department reconciliations at shift end.
• Promote hotel services, amenities, and available room options.
• Identify sales opportunities and share leads with the team.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests and maintenance needs across departments and shifts.
• Maintain a clean, organized lobby and front desk area.
• Follow guest privacy, safety, and cash-handling procedures.
• Assist housekeeping, F&B, or other departments when needed.

Skills

Customer service

Communication

Problem-solving

Conflict resolution

Computer skills

Education

High school diploma or equivalent

Job description

LBA Hospitality is hiring a Guest Service Representative to manage front-desk activities, respond to guest needs, process reservations and payments, and support hotel revenue with effective selling strategies.

This on-site role in Clearwater, FL may also serve as Manager on Duty when assigned; requires strong communication, problem-solving, and computer skills, with opportunities like DailyPay and hotel discounts.