Guest Service Specialist - Front Desk & Night Shift

LBA Hospitality; Ashland (KY); On-site; USD 28,000 - 38,000; Full time

Job summary

LBA Hospitality in Ashland, KY seeks a Front Office/Manager on Duty to oversee total front office operations, greet and register guests, promote hotel services, and handle late-evening and overnight shifts with professional guest service. You will balance cash, manage reservations, and ensure safety and smooth nightly operations.

Ideal candidates have prior experience in hospitality or guest relations, strong English communication, and the ability to multitask and work unsupervised in a

Qualifications

• Manager on Duty functions.
• Cash and credit card handling, balancing charges.
• Safety and security measures.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program.
• Reservations procedures including cancellations and “walking” guest.
• Phone etiquette and answering procedures.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Skills

Manager on Duty

Cash handling

Phone etiquette

Problem solving

Guest communication

English proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality in Ashland, KY seeks a Front Office/Manager on Duty to oversee total front office operations, greet and register guests, promote hotel services, and handle late-evening and overnight shifts with professional guest service. You will balance cash, manage reservations, and ensure safety and smooth nightly operations.

Ideal candidates have prior experience in hospitality or guest relations, strong English communication, and the ability to multitask and work unsupervised in a