Front Desk & Guest Experience Specialist

LBA Hospitality; Atlanta (GA); On-site; USD 18,000 - 25,000; Full time

Job summary

LBA Hospitality is seeking a Front Office Associate to manage daily front desk operations with a focus on guest service. You will act as Manager on Duty when needed, respond to guest requests, and represent the hotel during morning and afternoon hours while coordinating with management.

Candidates should have experience in service or guest relations, a high school diploma, and the ability to effectively communicate in English.

Qualifications

• Experience in service, sales, telesales or guest relations preferred.
• Must be able to communicate effectively in English.
• Ability to respond to guest needs with courtesy and professionalism.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Promote hotel services and amenities to guests.
• Handle guest requests promptly and professionally.
• Maintain communication with management and staff on duty.
• Ensure accuracy of guest accounts and payments at shift end.
• Support other departments as needed to ensure guest satisfaction.

Skills

Guest relations experience

Education

High school diploma or equivalent

Job description

LBA Hospitality is seeking a Front Office Associate to manage daily front desk operations with a focus on guest service. You will act as Manager on Duty when needed, respond to guest requests, and represent the hotel during morning and afternoon hours while coordinating with management.

Candidates should have experience in service or guest relations, a high school diploma, and the ability to effectively communicate in English.