Guest Experience Specialist: Front Desk & Night Coverage

LBA Hospitality; Goldsboro, Northern (NC, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

LBA Hospitality is seeking a Front Office Specialist to greet and register guests, assign rooms, and maintain guest privacy while delivering courteous service. The role requires leadership as Manager on Duty, handling late-evening/early-morning coverage, promoting hotel amenities, and coordinating with other departments to ensure seamless guest experiences.

Responsibilities include promoting services, managing check-in/out, balancing charges, and ensuring safety, with the ability to work

Qualifications

• High school diploma or equivalent required.
• Experience in accounting, sales, telesales, service or guest relations preferred.
• Computer literacy to operate a property management system.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads from guest interactions and report information accordingly.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.

Skills

PMS proficiency

Written and verbal English

Problem solving

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

PMS software

Job description

LBA Hospitality is seeking a Front Office Specialist to greet and register guests, assign rooms, and maintain guest privacy while delivering courteous service. The role requires leadership as Manager on Duty, handling late-evening/early-morning coverage, promoting hotel amenities, and coordinating with other departments to ensure seamless guest experiences.

Responsibilities include promoting services, managing check-in/out, balancing charges, and ensuring safety, with the ability to work