Guest Service Specialist - Front Desk

Home2 Suites Chicago River North; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Benefits

Employee Assistance Program

Job summary

Home2 Suites Chicago River North is hiring a Guest Service Agent to provide friendly service and manage guest experiences. Responsibilities include greeting guests, handling reservations, managing payments, and ensuring satisfaction.

The role offers growth opportunities towards supervisory positions. Ideal candidates possess customer service skills and may have knowledge of PMS systems. Comprehensive benefits include health insurance and paid time off.

Qualifications

• Previous customer service experience or equivalent training is required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and assist guests in a friendly manner.
• Register and assign guests to rooms.
• Handle payments and manage reservations.
• Resolve guest complaints effectively.
• Assist in the breakfast area when necessary.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Home2 Suites Chicago River North is hiring a Guest Service Agent to provide friendly service and manage guest experiences. Responsibilities include greeting guests, handling reservations, managing payments, and ensuring satisfaction.

The role offers growth opportunities towards supervisory positions. Ideal candidates possess customer service skills and may have knowledge of PMS systems. Comprehensive benefits include health insurance and paid time off.