Guest Service Specialist - Front Desk

SpringHill Suites Chicago Elmhurst/Oakbrook Area; Elmhurst (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

SpringHill Suites Chicago Elmhurst/Oakbrook Area is looking for a Guest Service Agent to provide excellent customer service. The role involves greeting guests, managing reservations, and ensuring guest satisfaction.

Successful candidates will possess a high school diploma and customer service experience. Benefits include competitive wages, health insurance, and professional development opportunities.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance with their needs.
• Register and assign guests to hotel rooms.
• Handle guest requests and resolve complaints.
• Perform bookkeeping activities and balance accounts.

Skills

Customer service

PMS systems knowledge

Education

High School diploma or equivalent

Job description

SpringHill Suites Chicago Elmhurst/Oakbrook Area is looking for a Guest Service Agent to provide excellent customer service. The role involves greeting guests, managing reservations, and ensuring guest satisfaction.

Successful candidates will possess a high school diploma and customer service experience. Benefits include competitive wages, health insurance, and professional development opportunities.