Guest Service Specialist — Flexible Scheduling & Front Desk

FourPoint People; Brentwood (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Career Advancement Opportunities

Competitive Compensation

Flexible Scheduling

Job summary

FourPoint People is seeking a customer-focused Guest Service Representative for our hotel in Brentwood, Tennessee. The role involves assisting customers with check-in and out, handling front desk operations, and ensuring a welcoming atmosphere. The ideal candidate will excel in building rapport with guests and ensuring exceptional customer service.

If you have a passion for hospitality, we want to connect with you!

Qualifications

• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and resolve them appropriately.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma/GED

Job description

FourPoint People is seeking a customer-focused Guest Service Representative for our hotel in Brentwood, Tennessee. The role involves assisting customers with check-in and out, handling front desk operations, and ensuring a welcoming atmosphere. The ideal candidate will excel in building rapport with guests and ensuring exceptional customer service.

If you have a passion for hospitality, we want to connect with you!