Front Desk Guest Services Pro — Warm Welcome & Local Tips

PM Hotel Group; Brentwood (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel discounts

Excellent pay

Job summary

PM Hotel Group is hiring a Guest Service Agent for SpringHill Suites Brentwood in Nashville, TN. You’ll be the welcoming face at the front desk, ensuring guests receive outstanding service from check-in to check-out while sharing local tips.

We value friendliness, strong communication, and a professional demeanor. You must be adaptable to varying shifts, including nights and weekends, and enjoy helping guests have a memorable stay.

Qualifications

• High School diploma (or equivalent) and 3–6 months of related experience.
• Must be a people-person with a positive, friendly demeanor.
• Ability to handle cash and provide professional service under pressure.

Responsibilities

• Be the face at the front desk, delivering warm, efficient service from check-in to check-out.
• Share knowledge of local restaurants, entertainment, and events with guests.
• Operate front desk tools: computers, databases, and property management systems to process guest requests.

Skills

Customer service

Communication

Cash handling

Guest relations

Education

High School diploma or equivalent

Tools

Property management systems

Job description

PM Hotel Group is hiring a Guest Service Agent for SpringHill Suites Brentwood in Nashville, TN. You’ll be the welcoming face at the front desk, ensuring guests receive outstanding service from check-in to check-out while sharing local tips.

We value friendliness, strong communication, and a professional demeanor. You must be adaptable to varying shifts, including nights and weekends, and enjoy helping guests have a memorable stay.