Guest Service Specialist - Flexible Scheduling

Holiday Inn Express; Chula Vista (CA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

401k

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Flexible Scheduling

Career Advancement

Competitive Compensation

Résumé du poste

Holiday Inn Express in Chula Vista, CA is seeking a Guest Service Representative to warmly greet guests, assist with check-in and check-out, and support front desk operations. You will answer calls, record guest information, and respond to concerns while maintaining high standards of cleanliness and service.

Ideal candidates are people-oriented, able to work in a fast-paced environment, and fluent in English; knowledge of other languages is a plus.

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding with various customer service situations.
• Demonstrates genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsabilités

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate the needs of guests and build rapport.
• Respond to guest concerns and escalate to management when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Formation

High School Diploma/GED

Description du poste

Holiday Inn Express in Chula Vista, CA is seeking a Guest Service Representative to warmly greet guests, assist with check-in and check-out, and support front desk operations. You will answer calls, record guest information, and respond to concerns while maintaining high standards of cleanliness and service.

Ideal candidates are people-oriented, able to work in a fast-paced environment, and fluent in English; knowledge of other languages is a plus.