Guest Services Specialist - Front Desk & Check-in

Jacksonville Beach Springhill Suites; Town of Florida (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Jacksonville Beach Springhill Suites in New York seeks a friendly Front Desk Clerk to greet guests, process check-ins/check-outs, and provide information about local attractions. The role requires a courteous attitude, effective communication, and basic computer skills. Weekend and holiday shifts may be required. Bilingual English/Spanish is a plus.

You will collaborate with team members to ensure guest satisfaction and smooth daily operations in a bustling hotel environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum one year of customer service experience; previous hotel experience preferred.
• Ability to communicate effectively with guests, management, and coworkers.
• Basic computer experience preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Local knowledge

Computer experience

Education

High school diploma or equivalent

Job description

Jacksonville Beach Springhill Suites in New York seeks a friendly Front Desk Clerk to greet guests, process check-ins/check-outs, and provide information about local attractions. The role requires a courteous attitude, effective communication, and basic computer skills. Weekend and holiday shifts may be required. Bilingual English/Spanish is a plus.

You will collaborate with team members to ensure guest satisfaction and smooth daily operations in a bustling hotel environment.