Front Desk & Guest Services Specialist

Hampton Inn & Homewood Suites Chula Vista; Chula Vista (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Sick and Vacation time

Time and a half for holidays

401k matching

Bonuses

Job summary

Hampton Inn & Homewood Suites Chula Vista, in Chula Vista, CA, seeks a Front Desk/Guest Service professional to check guests in efficiently and maintain a clean, safe environment while ensuring correct room type and rate.

You will use front desk software, keep guest records, and respond to requests promptly, with a focus on brand standards. Flexible shifts are required; health insurance and 401k matching benefit programs are offered.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to check guests in efficiently and professionally.
• Knowledge of basic cash handling and billing procedures.
• Familiarity with front desk software systems.

Responsibilities

• Provide a clean and safe environment for guests.
• Check in guests in an efficient and friendly manner.
• Assure guests are assigned the correct room type and rate.
• Follow brand standards and maintain guest accounts and records.
• Operate front desk software and manage a balanced cash drawer.
• Welcome guests and respond to requests promptly and professionally.
• Know safety and emergency procedures and have basic office software knowledge.
• Work flexible shifts.

Skills

Front desk

Guest service

Cash handling

Office software

Tools

Front desk software

Office software

Job description

Hampton Inn & Homewood Suites Chula Vista, in Chula Vista, CA, seeks a Front Desk/Guest Service professional to check guests in efficiently and maintain a clean, safe environment while ensuring correct room type and rate.

You will use front desk software, keep guest records, and respond to requests promptly, with a focus on brand standards. Flexible shifts are required; health insurance and 401k matching benefit programs are offered.