Guest Experience Server – Growth & Benefits

Kana Hotel Group; Gatlinburg (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Gatlinburg, TN seeks a friendly Server to deliver food and beverages with accuracy and a great guest experience. You will input orders, handle payments, maintain dining area cleanliness, and assist teammates during busy shifts.

Candidates should have a High school diploma or GED, at least 6 months of server experience, and basic math skills. The role is full-time with benefits including medical, vision, dental, 401(k), vacation and sick time.

Qualifications

• High school diploma or GED preferred.
• Minimum of 6 months server experience.
• Experience in hospitality preferred.
• Possess basic math skills and cash-handling

Responsibilities

• Serve tables as determined by management by retrieving and delivering food and beverages in a timely manner
• Complete knowledge of hotel's food and beverage preparation, menu, and pricing
• Able to use a computer to input orders and generate check
• Able to interact with guests in a friendly/fast manner
• Process various types of payment and familiar with cash and credit card handling procedures
• Maintain specific side-work and ensure the total cleanliness in the restaurant and kitchen
• Clear, clean, and prepare tables
• Check identification of guests to ensure they are of legal age to consume alcoholic beverages; Refuse to serve beverages in a polite manner to guests who are not of legal age
• When serving alcoholic beverages, observe guest's behavior, count number of drinks served, and follow proper procedure if guest is impaired to drive by suggesting transportation by taxi service
• Escalate guest service issues to management if you are unable to resolve
• Ensure guests are satisfied during their meal service
• Report to work in a neat and clean uniform; Well-groomed hair and personal hygiene are essential
• Other duties as assigned

Skills

Customer service

Cash handling

Communication

Multi-tasking

Education

High school diploma or GED

Job description

Kana Hotel Group in Gatlinburg, TN seeks a friendly Server to deliver food and beverages with accuracy and a great guest experience. You will input orders, handle payments, maintain dining area cleanliness, and assist teammates during busy shifts.

Candidates should have a High school diploma or GED, at least 6 months of server experience, and basic math skills. The role is full-time with benefits including medical, vision, dental, 401(k), vacation and sick time.