Guest Service & Sales Pro — Upsell & Earn Incentives

Great Wolf; Scotrun (PA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision and life with

401K with employer match

Paid vacation time off

Waterpark passes and perks

Wellness resources

Job summary

Great Wolf Lodge in Scotrun, PA seeks a Guest Service & Sales Agent to greet guests, handle check-in/out, and actively promote upgrades and resort features. You will drive revenue through consultative selling while delivering an exceptional guest experience.

This role emphasizes fast-paced, guest-facing sales and requires strong customer service skills, empathy, and teamwork. Competitive pay with incentives enhances earnings potential.

Qualifications

• Availability nights, weekends and holidays.
• Prior customer service and/or sales experience required.
• Background check and drug screening required.
• Empathetic and proactive in guest interactions.
• Positive, dependable and a team player.
• Experience with mobile tech and self-serve kiosks is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out using property management systems.
• Promote lodge offerings and upgrades to drive revenue.
• Engage guests to uncover needs and upsell experiences.
• Respond to inquiries with warm, accurate service.
• Use mobile devices and kiosks to deliver seamless guest experiences.
• Verify guest identity and process payments accurately.

Skills

Customer service

Sales experience

Teamwork

Flexible schedule

Multitasking

Tech-savvy

Education

High School Diploma or equivalent

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

Great Wolf Lodge in Scotrun, PA seeks a Guest Service & Sales Agent to greet guests, handle check-in/out, and actively promote upgrades and resort features. You will drive revenue through consultative selling while delivering an exceptional guest experience.

This role emphasizes fast-paced, guest-facing sales and requires strong customer service skills, empathy, and teamwork. Competitive pay with incentives enhances earnings potential.