Guest Experience & Sales Agent (Flexible Schedule)

Great Wolf Lodge; Scotrun (PA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Life with

Mental Well-being resources

401K with employer match

Paid vacation and parental leave

Waterpark passes and discounts

Job summary

Great Wolf Lodge in Scotrun, PA seeks a Guest Service & Sales Agent to greet guests, check in/out, and promote upgrades and packages. You’ll earn hourly pay and may qualify for performance-based incentives that boost earnings.

You will use mobile and front desk software to deliver seamless service, handle payments securely, and help guests make the most of their stay with personalized recommendations and resort information.

Qualifications

• Flexibility to work nights, weekends, and holidays.
• Strong customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.
• Strong teamwork and communication abilities.
• Demonstrated multitasking and prioritization skills in a fast-paced environment.
• Experience or ability to learn using mobile technology, front desk software, and self-service kiosks.

Responsibilities

• Welcome and assist guests with check-in and check-out using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay

Skills

Customer service

Sales experience

Empathy

Teamwork

Communication

Multitasking

Mobile technology

Front desk software

Self-service kiosks

Education

High School Diploma or equivalent

Job description

Great Wolf Lodge in Scotrun, PA seeks a Guest Service & Sales Agent to greet guests, check in/out, and promote upgrades and packages. You’ll earn hourly pay and may qualify for performance-based incentives that boost earnings.

You will use mobile and front desk software to deliver seamless service, handle payments securely, and help guests make the most of their stay with personalized recommendations and resort information.