Guests Services Agent

MSP Airport; Minneapolis (MN); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

$500 Welcome Bonus

Complimentary Employee Parking

Meal during Shift

IHG Hotel Discounts

Job summary

InterContinental Minneapolis-St. Paul Airport is seeking a Guest Services Agent to be the welcoming face of our hotel at the Minneapolis airport.

You will manage check-ins/check-outs, reservations, guest requests, and key distribution while delivering warm, efficient service. The role requires hotel front desk experience and cash handling skills; fluent English is a must, and you should be able to stand for up to 8 hours.

Qualifications

• Front desk/hospitality experience required.
• Cash handling experience essential.
• Fluent reading/writing/speaking of English mandatory.
• Ability to stand for up to 8 hours.

Responsibilities

• Handle guest check-ins and check-outs, room reservations, requests, changes and cancellations.
• Manage secure payment, verify and adjust billing, activate and distribute room keys.
• Relay messages and anticipate guest needs with a smile.

Skills

Front desk experience

Cash handling

Effective communication

Education

High school diploma

Job description

Perks: $500.00 Welcome Bonus, Complimentary Employee Parking & Meal during Shift, IHG Hotel Discounts

Compensation: $19.00/Hour

Guest Services Agent

Experience the Heart of Minneapolis One Guest at a Time!

Get ready to be an integral part of an exciting, dynamic team at the InterContinental Minneapolis-St. Paul Airport! This isn't just a front desk job. This is your opportunity to be the face of a world-renowned hotel chain in a city known for its vibrant arts scene and beautiful outdoor spaces. We're offering a full-time position and a $500 hiring bonus. So, are you ready to jump in?

What You'll Be Up To:

As a Guest Service Agent, you'll be at the heart of our hotel operations. Every day, you’ll be responsible for making our guests feel welcomed and valued. You’ll take care of all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Managing secure payment, verifying and adjusting billing, and activating and distributing room keys will be your daily bread and butter. You'll be the point person for all guest requests and relay messages, always anticipating and addressing guests' needs with a smile.

What We're Looking For:

Hotel Front Desk Experience is a must. We need someone who knows the ins and outs of the hospitality industry. Cash handling experience is also crucial, and you should have a high school diploma or equivalent. Most importantly, we need someone who communicates effectively with the public and other Team Members. You’ll need to read, write and speak English fluently, and be up for standing for up to 8 hours. We’re not just hiring an employee – we’re seeking a team player who loves interacting with people and creating memorable experiences in one of the busiest airports in the Midwest!

Why Join Us?

When you join our team, you're not just getting a job - you're gaining a career in a company that values hospitality and innovation. You'll be part of a vibrant community in Minneapolis, a city that fuses natural beauty with a thriving arts and entertainment scene. All while working in a state-of-the-art facility with a team that feels like a family. And let's not forget the rewarding feeling of helping guests create unforgettable memories in the city we love. So why wait? Join us now and bring your passion for hospitality to InterContinental Minneapolis-St. Paul Airport!

Knockout Questions

Are you a US citizen, or currently authorized to work in the United States? (must answer yes)