Guest Service Representative - Home2 Suites Minnetonka

Golder Hospitality; Minnetonka (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

PTO

Hotel discounts

Bonus plan

Holiday pay

Job summary

Golderhospitality in Minnetonka is seeking a Front Desk / Guest Service Representative to be the welcoming smile and first point of contact for guests. The ideal candidate will provide exceptional service, ensuring guests have a memorable stay through warmth and professionalism.

This role involves performing check-ins and check-outs, addressing guest inquiries, and communicating effectively with team members. Enjoy a supportive team environment, competitive wages, and opportunities for growth in hospitality.

Qualifications

• Friendly, positive, and energetic personality.
• Comfortable multitasking in a fast-paced environment.
• Ability to stand for extended periods.

Responsibilities

• Welcome guests warmly and professionally.
• Perform check-ins and check-outs efficiently.
• Provide information about the hotel and local area.

Skills

Attention to detail

Excellent communication skills

Customer service experience

Multitasking ability

Education

Experience in comparable hotel size and scope

Tools

Computer systems for registration and reservations

Job description

Join Our Team as a Front Desk Rockstar!

Position: Front Desk / Guest Service Representative Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM Weekdays & Weekends Available

Be the Smile That Starts Every Stay

In hospitality, first impressions mean everything—and that’s where you come in. As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout. If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

What You’ll Do

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

What We’re Looking For

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator - both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays
• Hospitality or customer service experience is a plus - the right attitude and personality matter most!

Why You’ll Love Working With Us

• Supportive, positive team culture
• Opportunity to grow and develop within hospitality
• Be part of creating memorable guest experiences every day
• Work in an energetic, people-focused environment

Ready to Make an Impact?

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!

Apply today and help us create unforgettable stays.

Requirements

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Benefits

Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

Education/Experience

• Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.