Guest Service Representative - PT Nights

Sentara Health; United States; On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off (vacation, sick, major)

Parental leave

401(k) with employer match

Educational assistance

Life insurance

Job summary

Sentara BelleHarbour Hospital in Suffolk, VA is hiring a Guest Relations Representative for weekend nights (11:00 PM – 7:30 AM) on Saturdays and Sundays. You will serve as a liaison between patients, families, visitors and the hospital team, delivering a welcoming environment and addressing concerns to ensure a smooth, comfortable patient experience.

The role requires a HS Diploma or GED and one year of prior customer service or healthcare experience is preferred.

Qualifications

• HS Diploma or GED required.
• One year of prior customer service or healthcare experience preferred.

Responsibilities

• Act as liaison between patients, families, visitors and hospital/medical teams.
• Provide a welcoming, genuine environment and address concerns to ensure a smooth, comfortable experience for patients.

Skills

Customer service

Healthcare exposure

Education

HS Diploma or GED

Job description

City/State Suffolk, VA Work Shift Weekend Nights Overview: Sentara BelleHarbour Hospital is hiring a Guest Relations Representative 11:00PM - 7:30AM Saturday and Sunday Nights. The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Education HS Diploma or Equivalent GED - Required Certification/Licensure No specific certification or licensure requirements Experience One year prior customer service or healthcare experience - Preferred We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits:

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

Sentara BelleHarbour is a state-of-the-art outpatient medical center located in North Suffolk. From family medicine and specialty care to physical therapy and lab and imaging services, to outpatient surgery and 24-hour emergency care, Sentara BelleHarbour is proud to serve the community in North Suffolk.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.

U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Sentara offers professional development and a continued employment philosophy!