Guest Relations Representative

sentara; Woodbridge (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical coverage

401(k) with employer match

Paid time off

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA is hiring a Guest Relations Representative. This role acts as a liaison between patients, families, visitors and hospital staff, providing a welcoming and caring environment and addressing concerns to ensure a smooth and comfortable experience.

Part-time (24 hrs/week) and Flexi (8 hrs/week) schedules are available. Prior customer service experience is preferred; high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience preferred.
• No specific certification or licensure required.

Responsibilities

• Greet patients, families and visitors and address concerns to ensure a smooth experience.
• Serve as liaison between patients, families and hospital staff.
• Provide a welcoming, caring environment and assist with service recovery as needed.

Skills

Customer service

Communication

Reception

Education

High School Diploma

Job description

City/State

Woodbridge, VA

Work Shift

Multiple shifts available

Overview:

Sentara Northern Virginia Medical Center currently is hiring Guest Relations Representatives

Part time (24hrs/wk) and Flexi (8hrs/wk) statuses available

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Education

High School Diploma or Equivalent (Required)

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service - 1 year

Talroo - Allied Health, customer service, communication, reception

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.