Guest Service Representative - PT Nights

Sentara Health; Suffolk (VA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off

Job summary

Sentara BelleHarbour Hospital in Suffolk, VA is seeking a Guest Relations Representative to welcome patients and visitors and coordinate with the medical team. This weekend nights role (11:00PM–7:30AM, Saturday and Sunday) focuses on creating a warm, responsive environment and addressing concerns to ensure a smooth and comfortable experience.

The position requires a high school diploma or GED and preference for at least one year of customer service or healthcare experience.

Qualifications

• HS Diploma or Equivalent GED - Required
• One year prior customer service or healthcare experience - Preferred

Responsibilities

• Be a liaison between patients, families, visitors and hospital teams.
• Ensure welcoming environment and address concerns to ensure a smooth and comfortable experience for patients.

Skills

Customer service

Healthcare experience

Communication skills

Education

HS Diploma or GED

Job description

City/State

Suffolk, VA

Work Shift

Weekend Nights

Overview:

_ Sentara BelleHarbour Hospital is hiring a Guest Relations Representative _

11:00PM - 7:30AM Saturday and Sunday Nights.

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Education

• HS Diploma or Equivalent GED - Required

Certification/Licensure

• No specific certification or licensure requirements

Experience

• One year prior customer service or healthcare experience - Preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara BelleHarbour is a state-of-the-art outpatient medical center located in North Suffolk. From family medicine and specialty care to physical therapy and lab and imaging services, to outpatient surgery and 24-hour emergency care, Sentara BelleHarbour is proud to serve the community in North Suffolk.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.