Guest Services Representative

Sentara Health; Harrisonburg (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Parental leave

Education assistance

Student debt payoff

Life insurance

Tuition assistance

Job summary

Sentara RMH Medical Center in Harrisonburg, VA seeks a Guest Services Representative (Part Time) to warmly welcome patients and visitors and coordinate with hospital staff. You will help address concerns and ensure a smooth, comfortable experience for patients and families.

This role requires a high school diploma and at least 1 year of customer service experience, with a commitment to a caring, patient-centered environment. Sentara offers comprehensive benefits and a supportive team.

Qualifications

• Customer service experience - 1 year (Required).
• High School Grad or Equivalent (Required).

Responsibilities

• Serve as a liaison between patients, families, visitors and hospital staff.
• Provide a welcoming and genuine environment and address concerns.
• Contribute to a smooth and comfortable patient experience.

Skills

Customer service

Education

High school diploma

Job description

Location & Shift

City/State Harrisonburg, VA

Work Shift Rotating

Overview

Sentara Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring Guest Services Representatives - Part Time. The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. They are responsible for providing a welcoming and genuine environment and addressing concerns to ensure a smooth and comfortable experience for patients.

Education

High School Grad or Equivalent (Required)

Certification / Licensure

No specific certification or licensure requirements

Experience

Customer Service experience - 1 year (Required)

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Benefits: Caring For Your Family and Your Career

Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan

About Sentara RMH Medical Center

Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the‑art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.

Work Environment

Our Caring Workplace Environment

• A Caring Commitment serving our community for 100+ years
• Free and convenient parking
• Collaboration and shared governance
• CMS 5-Star and Magnet designated hospital
• EAP – 24 x 7

Equal Opportunity

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Remote Work Availability

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Organizational Overview

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!