Front Desk Agent

The Stowe Village Inn; Town of Vermont, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

The Stowe Village Inn in Wisconsin is seeking a part-time Front Desk Associate for 10:00 am – 6:00 pm shifts. This role offers 16–32 hours per week with Saturday and Sunday coverage required.

Pay is based on experience; preferred applicants live 30 minutes or less from the inn. Responsibilities include greeting guests, managing reservations (online, phone, and in-person), checking in/out, handling payments, and providing information about local attractions.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficient in using phone systems and hotel management software.
• Strong customer service with friendly, professional demeanor.
• Able to handle difficult situations with patience and diplomacy.
• Detail-oriented and able to multitask in a fast-paced environment.
• Available for evenings, weekends, and holidays.

Responsibilities

• Greet guests in a friendly and professional manner.
• Manage online, phone and in-person reservations.
• Check-in and check-out guests accurately.
• Answer calls and respond to guest inquiries.
• Assist with reservations, changes, and cancellations.
• Take payments from guests.
• Provide hotel information and concierge services.
• Maintain a clean front desk area.
• Collaborate with hotel departments to ensure guest satisfaction.
• Assist with planning special events.
• Lift up to 50lbs occasionally.
• Set up coffee station and light meals for guests.
• Be a positive influencer for the inn.

Skills

Communication skills

Phone systems

Customer service

Patience and diplomacy

Attention to detail

Multitasking

Flexibility in shifts

Job description

• We are looking for Part Time 10:00 am – 6:00 pm shift coverage


• 16 hours to 32 hours per week, Saturday and Sunday Required


• Perferred applicants with 30 minute or less commute


• Pay Depending on Experience

Responsibilities:

• Greet and welcome guests in a friendly and professional manner


• Manage online, phone and in-person room reservations


• Check-in and check-out guests, ensuring accuracy of information


• Answer phone calls and respond to guest inquiries and requests


• Assist guests with reservations, changes, and cancellations


• Take payment from guests


• Respond to guest’s concerns in friendly, timely manner


• Provide information about hotel facilities, services, and local attractions


• Handle guest complaints and resolve issues promptly and effectively


• Maintain a clean and organized front desk area


• Collaborate with other hotel departments to ensure guest satisfaction


• Provide concierge services and recommendations for local amenities and attractions to guests, along with hotel information


• Work with other team members to ensure that all guest rooms meet hotel standards and accommodate any special client needs


• Assist customers with the planning of special events


• Occasionally lift items weighing up to 50lbs.


• Setup coffee station and perform some light food preparation for guests


• Be a positive influencer for the inn in everyday life

Requirements:

• Excellent communication skills, both verbal and written


• Proficient in using phone systems and computer software for hotel management


• Strong customer service skills with a friendly and professional demeanor


• Ability to handle difficult situations with patience and diplomacy


• Attention to detail and ability to multitask in a fast-paced environment


• Flexibility to work various shifts, including evenings, weekends, and holidays

If you are ready to join a passionate team of friendly professionals who give exceptional guest service, we would love to hear from you!