Guest Service Associate

Q Hotels; Slidell (LA); On-site; USD 24,000 - 34,000; Full time

Job summary

Q Hotels is seeking a friendly Guest Service Associate to be the welcoming first point of contact for guests. You will check guests in/out, answer inquiries, handle reservations, and respond to special requests with a positive attitude.

Your role is to ensure memorable, high-quality service throughout the guest stay.

Qualifications

• High school diploma or equivalent; hospitality education is a plus.
• Previous experience in customer service or hospitality.
• Strong verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Friendly, approachable, with a can-do attitude.
• Basic computer skills; familiarity with hotel PMS preferred.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer calls and provide information about the hotel, services, and local attractions.
• Manage reservations and respond to inquiries via phone, email, and in person.
• Assist guests with requests to ensure needs are met and expectations are exceeded.
• Handle guest complaints gracefully and seek resolutions to enhance their experience.
• Maintain knowledge of hotel policies and procedures to ensure compliance and proper communications.
• Coordinate with housekeeping and maintenance to prep rooms and common areas.

Skills

Communication skills

Customer service

Multitasking

Calm under pressure

Friendly demeanor

Education

High school diploma or equivalent

Hospitality education a plus

Tools

Hotel PMS (Fosse)

Job description

Description

Are you a people person who thrives in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are looking for a friendly and enthusiastic Guest Service Associate to join our team in the hospitality industry. In this role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. You will play a key role in creating memorable experiences by providing exceptional service and catering to guests' needs. Whether it's checking in guests, answering questions, or assisting with special requests, your positive attitude and excellent communication skills will shine through. We take pride in fostering a friendly and supportive work environment where every team member contributes to the overall success of our guests' stay. If you have a passion for helping others and a desire to work in a vibrant atmosphere, we would love to hear from you! Join us in creating unforgettable moments for our guests while also growing your professional skills in the hospitality field.

Responsibilities

• Greet guests warmly upon their arrival and assist with check-in and check-out procedures.
• Answer phone calls promptly and provide information about the hotel, services, and local attractions.
• Manage reservations and respond to inquiries via phone, email, and in person.
• Assist guests with their requests, ensuring their needs are met and expectations are exceeded.
• Handle guest complaints gracefully and efficiently, seeking resolution to enhance their experience.
• Maintain knowledge of hotel policies and procedures to ensure compliance and proper communications.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas are clean and ready for guests.

Requirements

• High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• Previous experience in customer service or hospitality is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Friendly and approachable demeanor with a can-do attitude.
• Basic computer skills and competency is required, familiarity with Fosse or any hotel property management system is a plus.
• Flexibility to work evenings, weekends, and holidays as needed

Must be available to work the following shifts:

• 6:00am - 2:00pm
• 2:00pm - 10:00pm
• 10:00pm - 6:00am

Background check is required.