Guest Service Representative 3pm-11pm

Gulf Coast Hotel Management, Inc.; Detroit, Northern (MI, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

Gulf Coast Hotel Management, Inc. is seeking a Guest Service Representative for a 3pm–11pm shift at the MainStay Suites Detroit Auburn Hills in Auburn Hills, MI. The role focuses on delivering outstanding customer service, checking guests in and out, and handling reservations with professionalism.

The ideal candidate communicates clearly, stays positive, and maintains honesty and integrity in all guest interactions. Join a growing, supportive team with opportunities for growth.

Qualifications

• Excellent communication skills.
• Positive attitude.
• Strong dedication to providing high-quality guest service.

Responsibilities

• Check guests in and out at the front desk.
• Manage reservations and walk-ins.
• Resolve guest issues and provide information about local area.

Job description

Guest Service Representative 3pm-11pm

Full Time Clerical MainStay Suites Detroit Auburn Hills, Auburn Hills, MI, US

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members