Guest Service Specialist — 3pm–11pm, Growth & Benefits

Gulf Coast Hotel Management Inc; Auburn Hills (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with Employer Match

Paid time off

Six holidays paid

Time and a half on holidays

Employee Assistance Program

Job summary

MainStay Suites Detroit Auburn Hills in Auburn Hills, MI is seeking a Guest Service Representative for the 3pm-11pm shift. You will be the face of the hotel, handling check-ins/outs, reservations, and guest issue resolution with a focus on exceptional service.

The ideal candidate will have strong communication, a positive attitude, and a commitment to guest satisfaction. This is a full-time clerical role within Gulf Coast Hotel Management, Inc.

Qualifications

• Excellent communication skills.
• Positive attitude.
• Strong dedication to providing high-level service.

Responsibilities

• Provide outstanding customer service to all hotel guests.
• Check guests in and out of the hotel.
• Manage reservations and cancellations.
• Resolve guest issues promptly and professionally.

Skills

Communication

Customer service

Positive attitude

Job description

MainStay Suites Detroit Auburn Hills in Auburn Hills, MI is seeking a Guest Service Representative for the 3pm-11pm shift. You will be the face of the hotel, handling check-ins/outs, reservations, and guest issue resolution with a focus on exceptional service.

The ideal candidate will have strong communication, a positive attitude, and a commitment to guest satisfaction. This is a full-time clerical role within Gulf Coast Hotel Management, Inc.