Guest Service Representative 3pm-11pm

Mainstay-Suites; Auburn Hills (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with employer match

Paid time off

Six holidays

Holiday overtime pay

Employee Assistance Program

Job summary

MainStay Suites Detroit Auburn Hills is seeking a Guest Service Representative for 3pm-11pm shifts, full-time, on-site at Auburn Hills, MI. You will greet guests, check them in and out, manage reservations, and resolve issues with courtesy.

The ideal candidate has strong communication, a positive attitude, and a commitment to guest satisfaction. The team offers benefits including health and dental, a 401(k) match, paid time off, holidays, overtime pay, and an Employee Assistance Program.

Qualifications

• Excellent communication skills and a positive attitude.
• Honesty and integrity in all interactions.
• Ability to manage guest check-in/check-out and reservations.

Responsibilities

• Provide outstanding customer service to all hotel guests.
• Check guests in and out of the hotel.
• Manage reservations and resolve guest issues as they arise.

Skills

Communication skills

Customer service

Hospitality mindset

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Representative 3pm-11pm

Full Time Clerical MainStay Suites Detroit Auburn Hills, Auburn Hills, MI, US

The Guest Service Representative is a team member of the MainStay Suites Detroit Auburn Hills location. This is a well-established Choice Hotels extended stay brand.

In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we’re committed to supporting our Associates.

The Guest Service Representative is the face of the hotel. In this role you will be responsible for providing outstanding customer service to all hotel guests, checking guests in and out of the hotel, managing reservations, and resolving any guest issues that arise. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to providing the highest level of service. Honesty and integrity must be paramount in all that you do.

What We Offer

• Health and Dental Insurance for Full Time Associates
• 401(k) with Employer Match for all Associates
• Paid time off for ALL Associates per Associate Guide
• Company pays six holidays for Full Time Associates
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members