Guest Service Representative

Holiday Inn Express & Suites Fresno NW; Fresno (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites Fresno NW is seeking a Guest Service Representative to join our front desk team. You are the face of the hotel, handling check-ins/outs, front desk operations, and guest interactions with warmth and professionalism.

The ideal candidate is a team player who speaks English, with the ability to build rapport, resolve guest concerns, and maintain high standards of cleanliness and service.

Qualifications

• Be a Team Player and be dependable.
• Business professional conversation skills with high grooming standards.
• Proficient in English; bilingual is a plus.
• Ability to handle a variety of customer service problems calmly.
• Able to work in a fast-paced environment, including weekends and holidays.

Responsibilities

• Greet every guest with a smile
• Take ownership and deliver what an excellent hospitality experience.
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and escalate to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards
• Assist other departments when needed.

Skills

Team player

Dependable

Professional communication

Grooming standards

English proficiency

Bilingual

Customer service tact

Calm under pressure

Empathy

Flexibility

Job description

Benefits:

• 401(k)
• Employee discounts
• Paid time off

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Take ownership and deliver what an excellent hospitality experience.
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards
• Assist other departments when needed.

Qualifications

• Be a Team Player and be dependable.
• Business professional conversation skills along with high grooming standards.
• Proficient in English; Bilingual is a plus.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment and be flexible in working all shift including weekends and holidays.