Guest Services Representative

Air Combat Command; Holloman (NM); On-site; USD 17,000 - 24,000; Full time

Job summary

Air Combat Command is seeking a front desk guest services associate for lodging operations at Holloman Inn, Holloman AFB, New Mexico. The role handles reservations, checks guests in, assigns rooms, and ensures only authorized personnel access government quarters.

The position requires handling payments, posting charges, and generating daily cashier reports. The schedule is rotating with days and nights, including weekends and holidays, and offers a flexible, 0 guaranteed hours work arrangement.

Qualifications

• This position does not allow education substitution.

Responsibilities

• Receives and confirms room reservations by letter, telephone, email, or personal contact.
• Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
• Calculates and posts charges to patrons' accounts and balances totals with control records.
• Accepts payment, makes change, and presents checkout statements; prepares cash receipts and reports.
• Maintains housekeeping status of rooms and updates guest folio information.

Job description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Holloman Inn on Holloman Air Force Base, New Mexico. This position is a flexible position (0 Guaranteed Hours). Work schedule will be rotating shifts, days and nights, weekends and holidays. ???????MSP is not lost if selected for this position.

Key Responsibilities

The primary purpose of this position is to provide front desk, guest services support for lodging operations. The primary duties of this position include, but are not limited to: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.

Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times.

Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program.

Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements & Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Which agency is hiring for this position?

This position is with Air Combat Command, Department of the Air Force.

What is the salary for this position?

The posted pay range is $15 – $15/hr.

What is the application deadline?

Applications close on 2026-11-02.

What is the work schedule?

This is a 0 Guaranteed Hours position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.