GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER; Kalamazoo (MI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Supportive team environment

Growth opportunities in front desk &酒店

Job summary

DIMENSION MASTER is seeking a Guest Service Representative in Kalamazoo, MI for a part-time role at an hourly rate of $15. The position focuses on welcoming guests, handling check-ins/outs, reservations, and daily service tasks to ensure a smooth front desk operation and an exceptional guest experience.

You will greet guests, assist with room assignments, answer questions, and coordinate with housekeeping while ensuring the front desk is organized and welcoming.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly demeanor

Multitask

Hotel systems

Shift flexibility

Job description

Job Details

Job Location: Kalamazoo, MI 49048

Position Type: Part Time

Salary Range: $15.00 - $15.00 Hourly

Job Shift: Day

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

QualificationsWhat Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends