Guest Service Representative

Dimension Hospitality; Yaphank (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Dimension Hospitality is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

Join a friendly team with opportunities to grow in front desk and hotel operations. You’ll meet new guests daily and make a positive impact on their stay, including weekends and holidays as needed.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional demeanor.
• Comfortable with computers and hotel systems.
• Dependable, organized, and able to multitask.
• Previous hotel or customer service experience is not required.
• Ability to work flexible shifts including weekends and holidays.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area clean and organized.
• Handle guest requests and escalated concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Hotel systems

Multitasking

Experience helpful

Flexibility

Tools

Front desk software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalated concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

Weekends required

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality