Guest Service Representative

Dimension Hospitality; Cypress (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dimension Hospitality in Cypress, CA is seeking a friendly Guest Service Representative to manage check-ins, check-outs, reservations, and daily front desk needs. You will be the first and last impression guests receive, helping create memorable stays.

You will collaborate with housekeeping and other departments, answer questions, resolve issues quickly, and process payments using the front desk system. Prior hotel or customer service experience is helpful but not required, and flexibility for

Qualifications

• Customer service experience is helpful but not required.
• Strong communication and professional presence required.
• Comfort with computers and hotel systems.
• Able to multitask in a fast-paced hotel environment.
• Willing to work holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean, organized front desk area.
• Handle guest requests and escalate concerns as needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer systems

Multitasking

Flexible shifts

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends