Guest Service Representative

Dimensionhospitality; Princeton (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will help ensure smooth front desk operations and support an exceptional guest experience.

The role emphasizes strong customer service, clear communication, and the ability to multitask in a fast-paced hotel environment, including holidays and weekends. This position is onsite at our Princeton, NJ property within Dimension Hospitality.

Qualifications

• Experience in customer service is helpful but not required.
• Comfortable using computers and hotel systems.
• Strong communication and friendly, professional demeanor.
• Flexible to work holidays and weekends.
• Ability to multitask and stay organized.

Responsibilities

• Greet guests and provide friendly service.
• Assist with check-ins, check-outs, rooms, and reservations.
• Answer questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean, organized front desk area.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly and professional presence

Computer skills / hotel systems

Dependable and organized

Multitasking

Tools

Front desk software

Job description

You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading.

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and elevate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts including holidays and weekends

Source: Dimension Hospitality