Guest Service Representative

Schulte Hospitality Group; BLOOMINGTON (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Representative to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and smooth check-in experience. The company prides itself on its inclusive and employee-focused culture, offering exciting perks and career growth opportunities. With a commitment to exceptional service, you'll play a vital role in creating memorable experiences for guests. If you're passionate about hospitality and eager to make a positive impact, this opportunity is perfect for you.

Benefits

Daily Pay

Free Telemedicine

Health and life insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets and gym memberships

Qualifications

• 1+ year in Front Desk Operations with knowledge of hotel procedures.
• Strong communication and time management skills are essential.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Assist with lobby activation and maintain a clean front desk area.

Skills

Effective verbal and written communication

Basic computer skills

Time management skills

Education

High School diploma or equivalent

Job description

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Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our stakeholders, and make a positive impact. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG, you'll be part of an inclusive, employee-focused workplace invested in your development. We offer a rewarding, fun, and flexible work environment, exciting perks, career growth opportunities, and a comprehensive benefits package including:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one!
• Multiple health and life insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Discounts on event tickets, electronics, gym memberships, and more

Our Company: Schulte Hospitality Group is a division of Schulte Companies, managing over 200 locations across 38 states and 3 countries, with reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as boutique properties.

JOB DUTIES AND RESPONSIBILITIES

• Greet guests upon arrival, focusing on personal recognition
• Review arrival lists and prepare welcome amenities
• Escort VIPs and check them in prior to arrival
• Answer phones promptly with a smile, answer questions, or transfer calls
• Manage cash bank, perform cash drops, and report over/shorts
• Keep front desk area clean and organized
• Assist with lobby activation as needed
• Handle guest PPI data properly
• Follow check-in/check-out procedures, including verifying IDs and payments
• Attend promptly to guest needs and inquiries
• Perform other duties as assigned

EDUCATION AND EXPERIENCE

• At least one (1) year in Front Desk Operations
• In-depth knowledge of hotel front desk procedures
• High School diploma or equivalent

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic computer skills
• Effective verbal and written communication
• Exceed guest and team expectations
• Excellent time management skills

Work Today, Get Paid today, with Daily Pay!

The hiring process may include a phone interview, manager interview, drug screen, background check, reference checks, and an employment assessment. Paid Time Off (PTO) is available per company policy. Specific details will be discussed during the interview.

Schulte Hospitality Group is an Equal Opportunity Employer.