Customer Service Representative

The Cigna Group; Hyde Park Township (IL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this engaging role, you'll leverage your communication and problem-solving skills to assist patients in their fertility journeys. This position offers a unique opportunity to make a meaningful impact while working in a supportive environment that values empathy and personal connections. With health coverage starting on day one and a fun, friendly culture, this role is perfect for those who thrive on helping others. If you're ready to be part of a team that truly cares, this is the opportunity for you!

Benefits

Health coverage effective day 1

Holiday, PTO, and OT pay

401K with company match

Tuition reimbursement

Fun, friendly, and unique culture

Qualifications

• Empathetic personality with a sense of humor.
• Prior Authorization experience preferred.

Responsibilities

• Handle 25-30 inbound and outbound calls.
• Ensure process efficiency and coordinate fertility plans.

Skills

Empathy

Communication Skills

Problem-Solving Skills

Customer Service

Time Management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

**MUST Reside in AZ!

Certified Pharmacy Technician preferred

Customer Service Representative - Work from Home AZ

Ready for a job encouraging you to use your communication and problem-solving skills? If

so, prepare to use those skills to help your patients’ dreams of having a family come true!

As a Customer Service Representative, you’ll use your empathy and

listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.

This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency – Work with patients and physicians to coordinate fertility
• plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including
• Shipping, insurance, and payment information.

Why join us?

• Health coverage effective day 1 (including medical, dental, and vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready
• Prior Authorization experience preferred
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• PC skills including knowledge of Microsoft Office Suite and Internet

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.