Remote Customer Service Representative

GetInsured; Bloomington (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a Remote Customer Service Representative role. This exciting opportunity allows you to provide exceptional customer service while working from the comfort of your home. You'll be part of a supportive team, helping customers navigate health insurance enrollment with ease. With paid training and performance incentives, this position not only offers a chance to grow your skills but also to contribute to a mission that simplifies health insurance for millions. If you are self-motivated and thrive in a dynamic environment, this role is perfect for you.

Benefits

Bezahlte Schulung

401K-Match

PTO

Leistungs- und Anwesenheitsanreize

Unterstützendes Teamumfeld

Qualifications

• Erfahrung im Kundenservice oder technischen Support.
• Fähigkeit, neue Technologien zu erlernen und anzuwenden.

Responsibilities

• Entgegennahme und Bearbeitung von Anrufen für Kundenanfragen.
• Datenverwaltung und Unterstützung bei technischen Anfragen.

Skills

Kundenservice

Technische Unterstützung

Datenverwaltung

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Education

High School Diplom

Tools

CRM-Systeme

Job description

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Description

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite current challenges, GetInsured is coming together as a team, adapting, growing, and hiring. We offer many opportunities to grow and seek reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and maintaining a positive work environment, even remotely. Our vision is to make finding and enrolling in health insurance simple, which is more important now than ever. As a Remote Customer Service Representative, you'll deliver an excellent customer experience and help demystify health insurance enrollment.

GetInsured has the largest state-based marketplace footprint, with consumer-friendly interfaces and decision support tools empowering millions nationwide. We build and operate award-winning cloud-based enrollment tools serving state exchanges, brokers, insurers, and consumers. Our services include eligibility determination, plan selection, enrollment technology, and innovative marketing and call center tools.

Employment Type

• Full-time/Seasonal

Compensation

• $15.00/hr. plus performance incentives
• $16.00/hr. Bilingual (Spanish), plus performance incentives

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required during training
• Full attendance for a paid 3-week training
• Minimum internet speed of 35 Mbps with Ethernet
• Cable/Fiber broadband internet with a wired Ethernet connection is required
• Not compatible with mobile internet, satellite, Wi-Fi, or Wi-Fi extenders

Qualifications & Responsibilities

• Inbound/outbound calls and delivering high-quality customer service
• Manage customer accounts and provide technical support
• Data entry and handling online chat inquiries
• Follow defined procedures and policies
• Creative problem-solving and adaptability to changing projects
• Effective time and task management
• Extensive self-study, training, and testing; passing exams required for certification

Desired Skills

• Moderate to advanced computer skills
• Comfort with learning new technology
• Professionalism and excellent communication skills
• Ability to work from home effectively
• Self-motivated and success-driven

What We Offer

• Paid training
• Full-time, seasonal work from home
• Performance and attendance incentives
• Supportive team environment
• Benefits including 401K match, ICHRA, PTO

Preferred Experience

• Customer support or technical support experience
• Experience with health insurance or the ACA
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills (a plus)

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Technology, Internet