Remote Customer Service Representative

Freddie Mac; Bloomington (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in health insurance services is seeking dedicated individuals for remote customer service roles. This position offers a competitive hourly wage, along with performance incentives and opportunities for career advancement. Join a collaborative team that supports your growth through paid training and a structured onboarding process. Ideal candidates will possess strong communication skills and a commitment to excellent customer service. If you're looking for a rewarding career with the flexibility to work from home, this opportunity is perfect for you.

Benefits

401K Match

Paid Training

Performance Incentives

Collaborative Team Environment

Qualifications

• Must be 18 years or older and pass a background check.
• Excellent verbal and written communication skills required.

Responsibilities

• Handle inbound and outbound calls, providing exceptional customer service.
• Manage customer accounts and offer technical support as needed.

Skills

Customer Service

Technical Support

Communication Skills

Problem-Solving Skills

Computer Skills

Bilingual (Spanish)

Education

High School Diploma

Tools

CRM Systems

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50/hour, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Collaborative and supportive team environment
- Paid training provided to ensure your success
- 401K match and Individual Coverage HRA (ICHRA) to support your financial future

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, providing exceptional customer service
- Manage customer accounts and offer technical support as needed
- Perform application data entry and respond to online chat inquiries
- Follow defined procedures and policies while demonstrating creative problem-solving skills
- Participate in extensive self-study, training, and testing to meet certification requirements

What is Required (Qualifications):
- Must be 18 years of age or older
- Completion of a background check and drug test within 3 days
- Moderate to advanced computer skills and a high level of comfort learning new technology
- Excellent verbal and written communication skills
- Committed to full attendance for a paid 3-week training period

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance, or the Affordable Care Act
- Experience in a call center environment
- Knowledge of CRM systems and practices
- Spanish bilingual skills are a plus

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #PaidTraining