Guest Service Agents | Cambria Austin Airport Hotel

Cambria Austin Airport Hotel; Austin (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Competitive pay

Résumé du poste

Cambria Austin Airport Hotel is seeking a Guest Service Agent to serve as the welcoming face at the front desk in Austin, TX. You will help guests with check-in and check-out and share knowledge about local dining, entertainment, and activities.

The ideal candidate is outgoing, friendly, and skilled at delivering exceptional guest service, with the ability to handle a fast-paced environment and assist guests with various requests

Qualifications

• High School diploma (or equivalent) required.
• 3–6 months related experience preferred.
• Outgoing, friendly demeanor with excellent guest service.
• Ability to stand/move around and assist guests during shifts.

Responsabilités

• Be the face at the front desk and ensure smooth check-in/check-out.
• Provide local area information on restaurants, entertainment and events.
• Handle cash responsibly and use the PMS tools to manage guest services.
• Maintain a high level of professionalism in a fast-paced environment.

Connaissances

Customer service

Front desk

Communication

Local area knowledge

Professionalism

Formation

High School diploma

Outils

Property management systems

Description du poste

Guest Service Agents | Cambria Austin Airport Hotel

Job Category: Front Desk

Requisition Number: GUEST019591

• Full-Time
• On-site

Locations

Showing 1 location

Austin, TX 78741, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.