Guest Service Pro - Front Desk, Northlake

Holiday Inn Express & Suites Fort Worth North - Northlake; Northlake (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Holiday Inn Express & Suites Fort Worth North – Northlake in Northlake, TX seeks a friendly Guest Service Agent to deliver efficient front desk service. You will greet guests, check them in and out, handle reservations, and process payments with a smile.

You will provide information on hotel services and local attractions, coordinate with housekeeping and maintenance, troubleshoot billing or room issues, and maintain a welcoming lobby.

Qualifications

• Strong customer service and hospitality skills to create a welcoming guest experience.
• Effective verbal and written communication with guests, team members, and management.
• Basic computer proficiency including reservation systems, email, and payment tools.
• Organizational and multitasking abilities to manage check-ins, reservations, and guest requests.
• Ability to work in a team and adapt to varying shifts, including nights, weekends, and holidays.

Responsibilities

• Greet and check guests in and out, and manage reservations and payments.
• Respond to guest inquiries in person, by phone, and via email.
• Provide information about hotel services and local attractions; coordinate with housekeeping and maintenance.
• Handle basic troubleshooting of billing or room issues.
• Maintain a clean and welcoming lobby area and follow brand standards and safety procedures.

Skills

Customer service

Hospitality

Communication

Multitasking

Teamwork

Flexibility

Problem-solving

Education

High school diploma or equivalent

Tools

Reservation systems

Email

Payment processing tools

Job description

Holiday Inn Express & Suites Fort Worth North – Northlake in Northlake, TX seeks a friendly Guest Service Agent to deliver efficient front desk service. You will greet guests, check them in and out, handle reservations, and process payments with a smile.

You will provide information on hotel services and local attractions, coordinate with housekeeping and maintenance, troubleshoot billing or room issues, and maintain a welcoming lobby.