Guest Service Agent

Holiday Inn Express & Suites Greensboro Wendover; Greensboro (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly greet guests, check them in and out quickly, and share local recommendations in Greensboro. You will handle reservations, operate the switchboard, and balance the cash drawer daily, ensuring accuracy and courtesy.

We value excellent verbal and written communication, computer proficiency, and the ability to stand for long periods. Prior hotel front desk or customer service experience is preferred.

Qualifications

• Prior hotel front desk or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency required.
• Ability to stand for an extended period and lift up to 10 pounds.

Responsibilities

• Greet guests and check them in/out with warmth, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events.
• Handle guest complaints with professional care.
• Promote franchise membership club and future stays across properties.
• Balance shift reports, manage cash drawer, and verify reservations.
• Operate switchboard and front desk computer systems.
• Maintain lobby cleanliness and set up continental breakfast.
• Follow safety procedures and report potential hazards.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Computer proficiency

Problem solving

Tools

Switchboard operations

Hotel front desk system

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.What You’ll DoCreate Connections & Solve ProblemsGreet guests with warmth, checking them in and out with friendliness, speed, and accuracy.Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.Handle guest complaints with professional care and concern.Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.If our hotel is full, you will proactively help guests find lodging via referrals.Master the DetailsMaintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.Ensure Safety & SecurityAct as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).Complete Incident Reports for guests or Accident Reports for employees when necessary.This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.Prior hotel brand experience and/or customer service experience preferred.Excellent verbal and written skills.Computer proficiency.Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.