Guest Service Pro - Front Desk | Flexible Shifts & Growth

Northwest x Southern Hospitality; Wenatchee (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Entertainment discounts

Monthly recognition programs

Referral bonuses

Community volunteer opportunities

Social events

Job summary

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role ensures guest satisfaction through check-in/check-out and coordination of hotel services, serving as the primary guest contact throughout the stay.

Strong communication and multitasking in a fast-paced environment are essential. Candidates should have a high school diploma or equivalent, with hospitality experience preferred.

Qualifications

• Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment.

Responsibilities

• Ensure guest satisfaction through check-in, check-out and coordination of hotel services.
• Serve as the primary contact for guests throughout their stay; provide customer service by answering questions, resolving issues, and coordinating with hotel staff to meet guest needs.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role ensures guest satisfaction through check-in/check-out and coordination of hotel services, serving as the primary guest contact throughout the stay.

Strong communication and multitasking in a fast-paced environment are essential. Candidates should have a high school diploma or equivalent, with hospitality experience preferred.