Guest Service Pro — Flexible Shifts & Growth Path

Northwest x Southern Hospitality; Kennewick (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Paid time off from day one

Health and wellness benefits after 60 

401(k) retirement plan

Travel discounts

Job summary

Hilton Garden Inn Kennewick, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). You will be the first point of contact for guests, handling check‑in/check‑out, answering questions, and coordinating with hotel staff to ensure a smooth stay.

Ideal candidates will have a high school diploma or equivalent and strong communication, organization, and problem‑solving skills.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong communication, organizational, and problem‑solving skills are important.
• Ability to work well in a team and in a fast‑paced environment.

Responsibilities

• Handle guest check‑in and check‑out efficiently and courtesy.
• Coordinate hotel services to meet guest needs and requests.
• Serve as the primary contact for guests throughout their stay; answer questions and resolve issues; coordinate with staff.

Skills

Communication

Organizational skills

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Kennewick, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). You will be the first point of contact for guests, handling check‑in/check‑out, answering questions, and coordinating with hotel staff to ensure a smooth stay.

Ideal candidates will have a high school diploma or equivalent and strong communication, organization, and problem‑solving skills.