Guest Service Representative

Northwest x Southern Hospitality; Wenatchee (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel discounts

Entertainment discounts

Monthly recognition programs

Referral bonuses

Community volunteer opportunities

Social events

Job summary

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is hiring a Guest Service Representative (Front Desk Clerk). This role ensures guest satisfaction through check-in/check-out and coordination of hotel services, serving as the primary guest contact throughout the stay.

Strong communication and multitasking in a fast-paced environment are essential. Candidates should have a high school diploma or equivalent, with hospitality experience preferred.

Qualifications

• Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred.
• Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment.

Responsibilities

• Ensure guest satisfaction through check-in, check-out and coordination of hotel services.
• Serve as the primary contact for guests throughout their stay; provide customer service by answering questions, resolving issues, and coordinating with hotel staff to meet guest needs.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast‑paced, team‑driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award‑winning guest experiences. Our team is passionate, genuine, forward‑thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary:

This position ensures guest satisfaction through check‑in, check‑out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast‑paced environment to ensure a smooth and pleasant stay for guests.

Qualifications

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre‑employment screening. For more information visit https://www.atg.wa.gov/fair‑chance‑act

Who We Are

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

• paid holidays after one year of service
• paid time off that begins accruing on day one
• sick leave for team members in Alaska, Oregon and Washington
• Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k)
• Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team.
• There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To Learn More About Our Company, Please Visit Www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.