Guest Service Representative

Northwest x Southern Hospitality; Kennewick (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Paid time off from day one

Health and wellness benefits after 60 

401(k) retirement plan

Travel discounts

Job summary

Hilton Garden Inn Kennewick, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). You will be the first point of contact for guests, handling check‑in/check‑out, answering questions, and coordinating with hotel staff to ensure a smooth stay.

Ideal candidates will have a high school diploma or equivalent and strong communication, organization, and problem‑solving skills.

Qualifications

• High school diploma or equivalent is required or preferred.
• Strong communication, organizational, and problem‑solving skills are important.
• Ability to work well in a team and in a fast‑paced environment.

Responsibilities

• Handle guest check‑in and check‑out efficiently and courtesy.
• Coordinate hotel services to meet guest needs and requests.
• Serve as the primary contact for guests throughout their stay; answer questions and resolve issues; coordinate with staff.

Skills

Communication

Organizational skills

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Start Your Hospitality Career with Us!

Hilton Garden Inn Kennewick, proudly managed by Northwest x Southern Hospitality, is currently hiring a Guest Service Representative (Front Desk Clerk). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward-thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary:

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem‑solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre‑employment screening. For more information visit https://www.atg.wa.gov/fair‑chance‑act

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work‑life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Alaska, Oregon and Washington. Health and wellness benefits typically begin after 60 days of full‑time employment and include medical, dental, vision, and company‑paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.

Maintaining a trustworthy and secure environment is essential to our guest experience; therefore, all offers of employment are contingent upon the satisfactory results of a pre‑employment screening. For more information visit https://www.atg.wa.gov/fair‑chance‑act - https://www.atg.wa.gov/fair‑chance‑act