Guest Service Pro: Front Desk & Check-ins

Courtyard by Marriott Philadelphia Coatesville Exton; Coatesville (Chester County); On-site; USD 20,664 - 27,552; Full time

Job summary

Courtyard by Marriott Philadelphia Coatesville Exton is looking for a Front Desk Agent to provide exceptional customer service as the first point of contact for guests. The successful candidate will manage check-in/check-out processes, handle reservations, and maintain a welcoming front desk area. We seek a friendly individual with strong communication skills and the ability to multitask in a fast-paced environment. This position offers a chance for growth and competitive compensation.

Qualifications

• High school diploma or equivalent required; additional education in hospitality or related field preferred.
• Previous experience in customer service or hospitality is advantageous.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations and accommodate guest requests.

Skills

Strong communication and interpersonal skills

Customer service experience

Ability to multitask

Problem-solving skills

Education

High school diploma or equivalent

Additional education in hospitality or related field

Tools

Hotel management software

MS Office

Job description

Courtyard by Marriott Philadelphia Coatesville Exton is looking for a Front Desk Agent to provide exceptional customer service as the first point of contact for guests. The successful candidate will manage check-in/check-out processes, handle reservations, and maintain a welcoming front desk area. We seek a friendly individual with strong communication skills and the ability to multitask in a fast-paced environment. This position offers a chance for growth and competitive compensation.