Guest Service Pro: Flexible Hours, Bonuses & Growth

My Place Hotels of America

Marion (OH)

On-site

USD 15,000 - 21,000

Full time

2 days ago

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Benefits offered by this job

Bi-weekly direct deposit

Flexible scheduling

Cross-training

Growth opportunities

Monthly bonus opportunities

Job summary

My Place Hotel in Marion, OH is hiring a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. Responsibilities include check-ins/check-outs, reservations, recording charges, and assisting with laundry and maintenance tasks on site.

The role emphasizes guest satisfaction, safety, and accuracy with cash handling while providing opportunities for growth within the company.

Qualifications

Basic computer proficiency.
Strong communication and customer service skills.
Ability to multitask while staying organized.
Reliable attendance and punctuality.
Comfort handling cash and records.

Responsibilities

Handle check-ins/check-outs and manage reservations.
Record guest charges accurately (room rate, taxes, purchases, pet fees).
Answer guest questions about amenities, dining, and local attractions.
Assist with laundry, cleaning, and stocking supplies; maintain coffee bar.
Answer/transfer calls, take messages, and coordinate wake-up requests.
Process card authorizations and cash transactions; maintain logs and shift paperwork.
Assist with night audit documentation when scheduled; report issues to GM.
Conduct routine property walkthroughs for safety and security.
Deliver guest items and manage keys; assist with room cleaning during high occupancy.