Guest Experience Specialist | Flexible Scheduling & Growth

My Place Hotels of America; Marion (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Bi-weekly direct deposit

Flexible scheduling

Cross-training

Growth opportunities

Job summary

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest.

Responsibilities include check-ins/check-outs, managing reservations, recording charges (room, taxes, My Store purchases, and pet fees), and guiding guests on local dining and attractions while maintaining accuracy and courtesy. This is an on-site role with growth opportunities and benefits.

Qualifications

• Basic computer proficiency and strong communication skills.
• Reliable attendance and professional demeanor.
• Ability to multitask and stay organized in a busy front-desk environment.
• Comfort handling cash and recording guest transactions.”

Responsibilities

• Assist guests with check-ins and check-outs.
• Manage reservations and room charges accuracy (room rate, taxes, store purchases, pet fees).
• Inform guests about hotel amenities and local dining/attractions.
• Support laundry, cleaning, and basic maintenance tasks as needed.
• Answer and transfer calls, take messages, and coordinate wake-up requests.
• Record shift paperwork and assist with night audit documentation when scheduled.

Skills

Customer service

Communication skills

Computer literacy

Cash handling

Job description

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest.

Responsibilities include check-ins/check-outs, managing reservations, recording charges (room, taxes, My Store purchases, and pet fees), and guiding guests on local dining and attractions while maintaining accuracy and courtesy. This is an on-site role with growth opportunities and benefits.