Guest Service Representative 7am-3p3p-11p

My Place Hotels of America; Marion (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Bi-weekly direct deposit

Flexible scheduling

Cross-training

Growth opportunities

Monthly bonus opportunities

Job summary

My Place Hotel in Marion, OH is hiring a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. Responsibilities include check-ins/check-outs, reservations, recording charges, and assisting with laundry and maintenance tasks on site.

The role emphasizes guest satisfaction, safety, and accuracy with cash handling while providing opportunities for growth within the company.

Qualifications

• Basic computer proficiency.
• Strong communication and customer service skills.
• Ability to multitask while staying organized.
• Reliable attendance and punctuality.
• Comfort handling cash and records.

Responsibilities

• Handle check-ins/check-outs and manage reservations.
• Record guest charges accurately (room rate, taxes, purchases, pet fees).
• Answer guest questions about amenities, dining, and local attractions.
• Assist with laundry, cleaning, and stocking supplies; maintain coffee bar.
• Answer/transfer calls, take messages, and coordinate wake-up requests.
• Process card authorizations and cash transactions; maintain logs and shift paperwork.
• Assist with night audit documentation when scheduled; report issues to GM.
• Conduct routine property walkthroughs for safety and security.
• Deliver guest items and manage keys; assist with room cleaning during high occupancy.

Skills

Basic computer proficiency

Communication skills

Customer service

Multitasking

Reliable attendance

Attention to detail

Cash handling

Job description

My Place Hotel – Marion, OH Currently Hiring for 1st and 2nd shift hours

My Place Hotel in Marion, OH is seeking a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional experience for every guest. This role combines customer service, administrative tasks, and hands‑on operational support. It is well‑suited for someone who enjoys variety, stays organized under pressure, and takes pride in creating a safe, clean, and friendly hotel environment.

As a Guest Service Representative, you will assist guests throughout their stay, from reservations and arrival through departure. Daily responsibilities include completing check‑ins and check‑outs, managing reservations, and ensuring all guest charges are recorded accurately, including room rates, taxes, My Store purchases, and applicable pet fees. You will serve as a knowledgeable resource for hotel amenities, loyalty rewards, and local dining, shopping, and attractions while responding to guest questions or concerns in a courteous and solution‑focused manner.

Team members support daily operations by assisting with laundry, cleaning and sanitizing common areas, stocking supplies, maintaining the coffee bar, and ensuring entrances and sidewalks remain clear of snow and ice.

The position also involves handling phone communication, including answering and transferring calls, recording messages, and coordinating guest wake‑up requests. Financial and administrative tasks are a regular part of the role and include processing credit card authorizations, handling cash transactions, maintaining logs, completing shift paperwork, and assisting with night audit documentation when scheduled. Any guest service, maintenance, or operational concerns should be communicated promptly to the General Manager.

Guest Service Representatives are expected to follow all safety and security procedures. This includes completing routine property walkthroughs of interior floors, stairwells, exterior doors, and outdoor lighting to ensure a secure environment for guests and staff.

Additional duties may include delivering guest items such as towels, cribs, or toiletries, issuing and tracking keys and key cards for housekeeping and maintenance, and assisting with guest room cleaning during periods of high occupancy or limited staffing.

Successful candidates will have basic computer proficiency, strong communication and customer service skills, and the ability to multitask while remaining organized and professional. Reliable attendance, attention to detail, and comfort handling cash and records are essential.

Pay And Benefits

This position pays $13/hour and includes monthly bonus opportunities. Benefits also include bi‑weekly direct deposit, flexible scheduling, cross‑training, and opportunities for growth and advancement within the company.

Available Shifts

7a-3p, 3p-11p, 11p-7a are the 3 shifts at the hotel. 7a-3p and 3p-11p Shift is currently open.

If you are looking for a hands‑on hospitality role where your work directly impacts guest satisfaction and hotel success, we encourage you to apply and join the My Place team.

Salary: $13.00 per hour