Guest Service Pro - Fast, Courteous Server

IHOP Restaurants; Albuquerque (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

IHOP Restaurants in Albuquerque, NM seeks a friendly server to greet guests, take orders, and deliver timely, courteous service in a fast-paced dining environment.

You will memorize menu items, maintain clean tables, and work with team members to ensure a memorable dining experience while handling payments and assisting guests with upsells. This role emphasizes hospitality, reliability, and a positive attitude.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the "Service Guidelines" per the IHOP SOP to ensure a high quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHop N Go program as assigned.

Job description

IHOP Restaurants in Albuquerque, NM seeks a friendly server to greet guests, take orders, and deliver timely, courteous service in a fast-paced dining environment.

You will memorize menu items, maintain clean tables, and work with team members to ensure a memorable dining experience while handling payments and assisting guests with upsells. This role emphasizes hospitality, reliability, and a positive attitude.